Last Updated: September 2026
1. Introduction
This Shipping & Delivery Policy explains how SPIRAL-ANT (“SPIRAL-ANT”, “we”, “us” or “our”) handles the delivery of products purchased through https://www.spiral-ant.com/.
Because SPIRAL-ANT operates as a computer software store, delivery arrangements may differ depending on whether the product is a digital software product, electronically delivered item, or a physical product where applicable.
2. Digital Software Products
For software products supplied digitally, delivery may be made electronically through an applicable method associated with the order. This may include a download, activation information, licence information, access details, or another method specified for the particular product.
The delivery method and any applicable instructions will depend on the product purchased and the terms applicable to that product.
3. Physical Products
Where a product requires physical delivery, it will be shipped to the delivery address provided by the customer during the ordering process.
Applicable delivery charges, delivery arrangements and estimated delivery information may be communicated during the ordering process or through the relevant product or order information.
4. Order Processing
Orders are generally processed after the order has been received and any required payment or order verification has been completed.
Processing times may vary depending on the product, order requirements, availability and other circumstances. Where additional information is required to process an order, we may contact the customer using the contact details provided.
5. Delivery Areas
Delivery availability for physical products may depend on the destination, product type and available logistics arrangements.
If a particular destination cannot be served, SPIRAL-ANT may contact the customer regarding available alternatives or the applicable order cancellation and refund process.
6. Delivery Times
Estimated delivery times, where applicable, are estimates rather than guaranteed delivery dates. Delivery may be affected by factors such as logistics capacity, public holidays, weather, traffic, incorrect address information, security conditions, third-party courier delays or other circumstances outside our reasonable control.
For digital products, the time required to provide access may depend on product verification, payment confirmation, licensing or the applicable delivery system.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information where physical delivery is required.
SPIRAL-ANT may not be responsible for delays, failed delivery or additional costs arising from incorrect, incomplete or inaccessible delivery information supplied by the customer.
8. Delivery Charges
Applicable delivery charges, where any apply, may depend on the product, delivery destination, order size, delivery method and other relevant factors.
Any applicable delivery charge will be communicated during the ordering process or otherwise before the order is completed, where reasonably practicable.
9. Third-Party Delivery Services
Where physical delivery is handled by an independent courier or logistics provider, delivery may be subject to that provider’s operational procedures and terms.
SPIRAL-ANT will take reasonable steps to facilitate delivery but cannot guarantee the performance of an independent delivery provider.
10. Delayed or Failed Delivery
If a delivery is delayed, customers are encouraged to contact SPIRAL-ANT using the contact details below.
Where an order cannot be delivered because of circumstances attributable to the customer, such as an incorrect address or failure to receive the order, additional delivery arrangements or charges may apply where permitted by law and the circumstances of the order.
11. Damaged or Incorrect Physical Products
Customers should inspect physical products when received, where reasonably possible. If an item appears damaged, incorrect or incomplete, please contact us promptly with the order details and relevant information.
Claims relating to damaged, incorrect or missing items will be reviewed in accordance with our Returns & Refunds Policy and the circumstances of the order.
12. Digital Delivery Issues
If you purchase a digital software product and do not receive the expected access, download information, activation information or other delivery instructions, please contact our support team.
We may request order details or other information necessary to verify the purchase and resolve the issue.
13. International Delivery
International delivery may be available for selected products where expressly offered. Availability, delivery charges, taxes, customs requirements and delivery times may vary by destination.
Customers are responsible for providing accurate destination information and, where applicable, complying with import or customs requirements associated with receiving products in their country.
14. Order Changes and Cancellations
Requests to change or cancel an order should be made as soon as possible. Whether an order can be changed or cancelled may depend on whether processing, digital delivery, activation, dispatch or other fulfilment activities have already occurred.
Any applicable refund will be handled in accordance with our Returns & Refunds Policy and applicable law.
15. Contact Us
For questions about shipping or delivery, please contact:
SPIRAL-ANT
1, PRIMARY SCHOOL ROAD, KUBWA ROAD, KAGIN, ABUJA, FCT, NIGERIA
Website: https://www.spiral-ant.com
Email: [email protected]
Phone: +234 707 311 8682
16. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our products, delivery arrangements, logistics partners, website operations or applicable requirements.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.