1. Introduction
SPIRAL-ANT (“SPIRAL-ANT”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information you provide when using our website, https://www.spiral-ant.com/, purchasing software products, contacting us, or otherwise interacting with our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, when it may be shared, and the choices available to you.
2. Information We May Collect
Depending on how you interact with us, we may collect:
- Personal and contact information such as your name, email address, telephone number, billing or delivery details, and other information you provide when placing an order or contacting us.
- Order and transaction information, including products purchased, order details and relevant payment or transaction references.
- Account information where you create or use an account on our website.
- Technical information such as IP address, browser type, device information, operating system, approximate location, pages visited, and information about how you interact with the website.
- Communications and support information, including messages, enquiries, feedback and information you provide when requesting assistance.
- Other information you voluntarily provide through forms or other website interactions.
3. How We Collect Information
We may collect information directly from you when you:
- Browse or use our website.
- Create an account or submit an enquiry.
- Place an order or request a product.
- Contact our support team.
- Subscribe to communications where available.
- Provide feedback or otherwise communicate with us.
Some technical information may also be collected automatically through cookies and similar technologies.
4. How We Use Your Information
We may use personal information to:
- Process and manage orders and customer requests.
- Provide access to purchased products or relevant digital services.
- Communicate with you about orders, enquiries, support requests and service matters.
- Provide customer support and resolve issues.
- Maintain, operate and improve our website and services.
- Understand website usage and improve the customer experience.
- Detect, prevent and address fraud, abuse, security incidents and other unlawful activity.
- Maintain business, accounting, administrative and transaction records.
- Comply with applicable legal and regulatory obligations.
- Send marketing or promotional communications where permitted and where you have provided the appropriate consent or where otherwise permitted by applicable law.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve our services.
Some cookies may be necessary for the operation of the website, while others may be used for analytics, preferences or other purposes. Where required by applicable law, we will seek appropriate consent before placing non-essential cookies.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functions.
Please see our Cookie Policy for more information.
6. Payment Information
Where payments are made through the website, payment information may be processed by the relevant payment service provider. We may receive transaction-related information needed to confirm or administer an order.
We do not intend to retain complete payment card details where those details are processed directly by an applicable payment provider. Customers should also review the privacy and security practices of the relevant payment provider.
7. Sharing of Personal Information
We may share information where reasonably necessary with:
- Service providers supporting website hosting, technology, payment processing, delivery, communications, analytics or other business functions.
- Professional advisers, auditors or business partners where appropriate.
- Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
- A purchaser, successor or relevant adviser in connection with a merger, restructuring, sale or transfer of all or part of our business, subject to applicable law.
We do not sell personal information as a general business practice.
8. International Data Transfers
Some service providers or technology platforms we use may process information outside Nigeria. Where personal information is transferred or processed across borders, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable data protection requirements and appropriate safeguards.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.
The retention period may vary depending on the type of information and the applicable requirements.
11. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, which may include requesting access to personal information we hold about you, requesting correction of inaccurate information, requesting deletion where legally applicable, objecting to or restricting certain processing, withdrawing consent where processing is based on consent, and requesting information about how your personal information is handled.
Requests may be subject to applicable legal requirements and reasonable verification procedures.
12. Children’s Privacy
Our website and services are not intentionally directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, software providers, payment services or other external services. We are not responsible for the privacy practices of third parties. You should review the privacy policies of third-party services before providing personal information to them.
14. Data Protection and Applicable Law
SPIRAL-ANT will handle personal information in accordance with applicable Nigerian data protection and privacy requirements, including the Nigeria Data Protection Act 2023, as applicable to our activities, together with other applicable laws and regulations.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.
We encourage you to review this page periodically for updates.
16. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about how your personal information is handled, please contact us:
SPIRAL-ANT
1, PRIMARY SCHOOL ROAD, KUBWA ROAD, KAGIN, ABUJA, FCT, NIGERIA
Website: https://www.spiral-ant.com
Email: [email protected]
Phone: +234 707 311 8682